Which concept involves a holistic understanding of how people, processes, and technology interact?

The concept that involves a holistic understanding of how people, processes, and technology interact is systems thinking. This approach focuses on understanding the complex interrelationships and interactions within a system rather than viewing individual components in isolation. Systems thinking encourages practitioners to see the bigger picture, considering how elements of an organization—such as human behavior, workflows, and technological infrastructure—work together to achieve overall objectives.

In systems thinking, recognizing patterns, feedback loops, and the dynamics of how changes in one part of the system can impact others is critical. This is especially important in business analysis and strategy development, where effective solutions often require a comprehensive understanding of how all components influence one another to optimize performance and achieve strategic goals.

In contrast, process mapping primarily looks at the flow of activities within a process, operational analysis focuses on assessing the efficiency of operations, and stakeholder engagement centers on understanding and involving those affected by changes. These concepts do not emphasize the interconnectedness of people, processes, and technology to the extent that systems thinking does.